Issues with HRMC credentials

Error When Entering Credentials

If it is the first time you are running payroll for a scheme you might need to activate PAYE for your scheme first and also enable FPS submissions, both on your HMRC account. Please follow the steps below, to solve the issue:

Ensure Credentials Accuracy: Verify that the credentials match exactly those you use for HMRC online services. You can check this by logging into the HMRC website.
Enrol for PAYE for Employers: Confirm that you have enrolled for PAYE for Employers online. This should be visible on the Business Tax Summary homepage on HMRC website.
Enable FPS Submissions: Make sure that you have enabled FPS (Full Payment Submission) submissions in your HMRC account.

Enrolling for PAYE for Employers

Q: How do I enrol for PAYE for Employers?
A: To enrol for PAYE for Employers, follow these steps:

If You Already Have an HMRC Account:
- Sign in to your HMRC account.
- Select "PAYE for Employers" from the list.

If You Don't Have an HMRC Account:
- Enrol as a new business account holder.
- Select "Add a tax to your account" on the Business Tax Summary page.
- Add PAYE for Employers.

Enabling FPS Submissions

Q: How do I enable FPS submissions?
A: To enable FPS submissions, follow these steps:

Login to your HMRC online account.
Click on "Manage account" in the top bar.
Click on "Give a team member access to a tax, duty, scheme."
Click on "Team members."
Next to your name, click "Manage taxes and schemes."
Check the box next to "PAYE for Employers."
Click save!

By following these instructions, you can resolve common setup issues and ensure your FreePayroll account is correctly connected with HMRC. If you continue to experience problems, please contact HMRC directly on tel:03002003200 and tell them that you are not able to submit FPS for your employer and they will help you understand why.

Updated on: 28/10/2024