How to Change Your Pension Direct Debit

Overview

To change the bank account used for workplace pension payments, first cancel the current Direct Debit mandate. You can then set up a new mandate with the updated bank details.

Prerequisites

Before you begin:

Make sure you have the new bank account details available.
Check that you have permission to change the organisation’s Direct Debit instructions.

Step-by-step Instructions

From the Home page, select Workplace Pension.

Select Direct Debit Instructions.

Review the current Direct Debit details.
Select Cancel Mandate.

Confirm that you want to cancel the current mandate.

Follow the on-screen instructions to set up a new Direct Debit mandate.

Tips

Review the current mandate carefully before cancelling it.
Have the new bank details ready so you can set up the replacement mandate promptly.

Common Issues

I cannot see the Cancel Mandate option
Check that you have permission to manage the workplace pension Direct Debit.
The previous mandate still appears
Refresh the page and check the Direct Debit instructions again. The cancellation may take some time to appear.
I cannot set up the new mandate
Check that the bank details are correct. Contact FreePayroll Support if you still cannot complete the setup.

Updated on: 31/08/2026

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