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# How to Change Your Pension Direct Debit

## Overview
To change the bank account used for workplace pension payments, first cancel the current Direct Debit mandate. You can then set up a new mandate with the updated bank details.
## Prerequisites
Before you begin:
* Make sure you have the new bank account details available.
* Check that you have permission to change the organisation’s Direct Debit instructions.
## Step-by-step Instructions
1. From the Home page, select **Workplace Pension**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/f/a/17fa4f20d52a0f00/captura-de-tela-2026-08-31-as-_16otubq.png =950x459)

2. Select **Direct Debit Instructions**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/f/a/17fa4f20d52a0f00/captura-de-tela-2026-08-31-as-_yijmx0.png =950x464)

3. Review the current Direct Debit details.
4. Select **Cancel Mandate**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/f/a/17fa4f20d52a0f00/captura-de-tela-2026-08-31-as-_162vcns.png =950x462)

5. Confirm that you want to cancel the current mandate.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/f/a/17fa4f20d52a0f00/captura-de-tela-2026-08-31-as-_1ow33hy.png =950x463)

6. Follow the on-screen instructions to set up a new Direct Debit mandate.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/f/a/17fa4f20d52a0f00/captura-de-tela-2026-08-31-as-_q97svx.png =950x463)

## Tips
* Review the current mandate carefully before cancelling it.
* Have the new bank details ready so you can set up the replacement mandate promptly.
## Common Issues
**I cannot see the Cancel Mandate option**
Check that you have permission to manage the workplace pension Direct Debit.
**The previous mandate still appears**
Refresh the page and check the Direct Debit instructions again. The cancellation may take some time to appear.
**I cannot set up the new mandate**
Check that the bank details are correct. Contact FreePayroll Support if you still cannot complete the setup.
##