Articles on: Automatic Enrolment

How do I process a pension refund ?

FreePayroll streamlines the pension refund process to ensure that refunds are handled efficiently and accurately without requiring any manual steps. Here's how it works:


  1. Automatic Detection of Opt-Outs
  • Monitoring Opt-Out Requests: FreePayroll continuously monitors for any opt-out requests submitted by employees within the 30-day enrollment period.
  • Real-Time Updates: As soon as an opt-out request is detected, FreePayroll updates the employee's status accordingly.
  • Employee Statuses: You can view an employee's pension status by navigating to the "People" section in the left-side menu and checking the "Pension Status" column. The possible statuses include:

  • Not Enrolled: The employee is not enrolled in the pension scheme.
  • Enrolled: The employee is enrolled in the pension scheme.
  • Opted-out: The employee has opted out of the pension scheme within the opt-out period.
  • Left Scheme: The employee has left the pension scheme and is not entitled to a refund.



  1. Refund Calculation
  • Accurate Refund Amounts: FreePayroll automatically calculates the refund amount based on the employee's contributions up to the date of opt-out.
  • Tax and Compliance: The system ensures that all tax implications and compliance requirements are met during the refund calculation.


  1. Processing the Refund
  • Automatic Payroll Adjustment: Once the refund amount is calculated, FreePayroll adjusts the current payroll to reflect the refund.
  • No Manual Intervention Needed: This entire process is handled automatically, eliminating the need for any manual steps from your side.


  1. Notification and Reporting
  • Employee Notification: Employees receive an email notification confirming the opt out and informing that they are entitled for a full refund.


Opting Out After 30 Days

  • No Refund Processing: If an employee opts out after the 30-day period, FreePayroll stops further pension contributions without processing a refund.
  • Clear Communication: Employees receive a notification from Collegia Pension, informing them that no refund will be issued and their contributions will remain in their pension pot.

Updated on: 11/10/2024

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